Ice Ski Wax
Privacy policy
How we collect, use and protect personal data.
1. Data controller
This website is operated by:
- Company: Ice Ski Snowboard Wax, Miljan Jelic PR
- Address: Kneza Milosa 123, Zvezdan, Serbia
- Email: shajko2002@gmail.com
- Phone: +381 61 667 0103 · 061 667 0103
Ice Ski Snowboard Wax, Miljan Jelic PR, acts as the data controller for personal data collected through this website.
2. What data we collect
We may collect the following personal data:
Order and account data
- Name and surname
- Billing and delivery address
- Email address
- Phone number
- Order details and purchase history
Payment data
Payments are processed by secure third-party providers. We do not store full card numbers.
Technical data
- IP address
- Browser type
- Device information
- Cookies and usage data
Communication data
- Messages sent through contact forms or email
- Customer service communication
3. Purpose and legal basis
We process personal data only when legally permitted.
| Purpose | Legal basis |
|---|---|
| Processing and delivery of orders | Contract performance |
| Accounting and tax obligations | Legal obligation |
| Customer service | Legitimate interest |
| Fraud prevention | Legitimate interest |
| Website functionality | Legitimate interest |
| Marketing emails (if subscribed) | Consent |
4. Data recipients
Your personal data may be shared only when necessary with:
- Courier and logistics providers
- Hosting and infrastructure providers
- Accounting service providers
- Public authorities when legally required
These parties process data only to perform their services.
5. International transfers
Some service providers may process data outside Serbia or the European Economic Area. In such cases, transfers are protected by EU Standard Contractual Clauses, adequacy decisions, or equivalent safeguards under applicable data-protection law.
6. Data retention
We store personal data only as long as necessary:
- Orders and invoices: 10 years (legal obligation)
- Customer communication: up to 3 years
- Accounts: until deletion request
- Marketing consent: until withdrawn
7. Your rights
Under the Serbian Personal Data Protection Law and, where it applies, the GDPR, you have the right to:
- access your personal data
- correction of inaccurate data
- erasure (“right to be forgotten”)
- restriction of processing
- data portability
- objection to processing
- withdraw consent at any time
Requests can be sent to shajko2002@gmail.com.
You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection in Serbia (poverenik.rs). EU customers may also contact their local data-protection authority.
8. Cookies
The website uses necessary cookies for operation, security, language, cart and login. Analytics and marketing cookies remain off unless you explicitly allow them.
9. Security
We apply appropriate technical and organizational measures to protect personal data from unauthorized access, alteration or disclosure. Payments are encrypted using secure protocols (SSL/HTTPS).
10. Third-party links
The website may contain links to external websites. We are not responsible for their privacy practices.
11. Changes
We may update this Privacy Policy when required by law or operational changes. The latest version is always available on this page.